Urgent help needed - data abroad

[Sanaindaclub]

I travel a lot to Europe and Asia and have all the travel stuff set up. I have 6 lines with EE and hence also get some perks when travelling

we are in the UAE and I’ve had the usual texts to say we have landed and are in UAE and here’s how to add data and charges etc. 

we have connected to Etisalat and data roaming is on 

however I can’t add it! I can’t text or call out, with our without dial assist/manual codes. Nothing. At all. 

I can’t call EE via 150 or the freephone numbers as the issue won’t let me call anyone 

I can’t text travel to 150 as it bounces back and when I follow the link on data it just shows my usual allowance not the travel page with the option of buying data! 

im with my two young kids and need data so the issue is urgent. 

Can someone help!!

[Leanne_T]

Hi @Sanaindaclub

Thanks for coming here. 

Can you try manually connecting to a network in your phone settings? 

Thanks 🙂

Leanne.

[XRaySpeX]

@Sanaindaclub : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?