Upgrade my line for oversea use

[Ejiropanama]

Hi, pls I am in the US and want my phone open to enable use here in the USA within the duration of my contract

[XRaySpeX · Accepted solution]

@Ejiropanama : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Ejiropanama]

I did not. Pls what can I do?
Thanks
Sent from my iPhone

[XRaySpeX]

I tell you in last para.

[Ali_A]

Thanks for joining us on Community @Ejiropanama 

You can activate roaming using the EE app. Just click the Manage icon and select Roaming. 
Alternatively, you can also do this by logging into your online account at EE website 

If you'd prefer to contact our customer service team, you can call us from abroad on +447953966150 from any other phone. Contact EE

You can check the costs for using your phone while abroad at EE Roaming

Ali

[XRaySpeX]

@Ali_A : I understand that activating the roaming ability has not been present in users' EE a/c's for some years. The only ways to do it are either by text when in UK or by phoning CS. I imagine you are confusing it with the purchasing of a roaming billing add-on.

[Ali_A]

@XRaySpeX Thanks for your feedback with this. 
Sorry, you're correct, it's currently only possible to activate roaming by texting ROAM to 150 or by calling Customer Service.

Add-ons are available to add through the EE app and Website though. 

Ali