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Unable to receive some messages or get messages late

Elliot39
Investigator
Investigator

‎02-05-2025 01:15 PM - edited ‎02-05-2025 01:16 PM

I am able to send messages to people and the person receiving my messages gets them on time however when they send a message to me I don't get it or I get it a few hours late. Why is this?

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team
In response to Elliot39

‎07-05-2025 02:40 PM - edited ‎07-05-2025 02:41 PM

Hi @Elliot39 

Are you able to try the SIM in another phone to see if the texts are received? 

Have you been in touch with our tech guides on 150?

Leanne.

Elliot39
Investigator
Investigator
In response to Leanne_T

‎07-05-2025 04:23 PM

I won't be able to do either till Thursday evening

0 Helpful
Leanne_T
EE Community Support Team
In response to Elliot39

‎07-05-2025 04:27 PM

I see, thanks for the quick reply @Elliot39 

If you could try the SIM in another phone and see if the texts are received on time, this will help us to know if this is the SIM or phone causing this for you. Once this has been tried, please call us and the team can look into what is needed to help you get this sorted 🙂

Leanne.