Unable to receive phone call

[Poh1]

I can't answered any phone call even if I'm not on the phone.  It went straight into voice mail.  I tried on my landline.  Can't remember if I ever answered any call.  No good having a phone that I can't answer the call.  Missed hospital phone call and family and friends agent called.  I'm with EE for years maybe it's time to move on 

[Katie_B]

Hello @Poh1. 

Welcome to the community. 

I am sorry to hear this is happening and you are missing important calls. 

Does this happen within one location?

Katie

[bristolian]

Have you inadvertently set a "Do not disturb" mode or disabled call waiting?

Does your phone show coverage indicators and VoLTE (Android) or 4G-calling (Apple) when this happens?