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Unable to make international calls from abroad

PSPeterman
Contributor
Contributor

‎26-07-2022 09:14 AM

I am so disappointed with EE, I have been a business customer with 5 phones for 12 years, I have never had a problem with international calls whilst travelling. I had a upgrade in May and I am now abroad for 8 weeks, I called twice before leaving to ensure my bolt in for roaming and calls was on, I can text and turn my data on but I am unable to call my clients in the UK. I can’t call EE and after several days of research I can see that the premium add on is off ( who would know that includes internationally calling) I have been into my account and it’s saying I can not make changes. Unfortunately what’s app doesn’t work for call in Egypt so I am

having to email and text clients back in the UK. 🥺

0 Helpful
13 REPLIES 13
PSPeterman
Contributor
Contributor
In response to Leanne_T

‎26-07-2022 01:34 PM - last edited on ‎26-07-2022 01:37 PM by

Hi Leanne. How would you suggest I access another phone in Egypt. Plus you don’t offer business customers a free phone number. 


*****

 

[mod edit: removed personal details from the forum]

0 Helpful
Leanne_T
EE Community Support Team
In response to PSPeterman

‎26-07-2022 01:37 PM

The call would be chargeable @PSPeterman

 

I'm sorry we could not resolve this for you on the community. 

 

Leanne.

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PSPeterman
Contributor
Contributor
In response to Leanne_T

‎26-07-2022 04:11 PM

Unfortunately EE keep removing my posts. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to PSPeterman

‎26-07-2022 04:13 PM

Hi @PSPeterman,

 

Your personal details have been removed from this public forum to protect your privacy.

 

James

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