Unable to call EE from Thailand

[Oscar2003]

Hi, I’ve stupidly travelled to Thailand without informing EE (which turns out to be way more hassle than you’d think). I brought a Thai sim like most others do when here but there is a block on other sims as the phone is an EE device. When trying to call them nothing gets through, I just get a automated Thai message then I’m automatically disconnected.

Not sure how I can go about this. If I cannot contact EE how am I supposed to resolve this?

Any advice would be much appreciated. 

[bristolian · Accepted solution]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.