USA Roaming Pass not working

[Cugs141]

I’ve paid for a USA roaming pass. Arrived in

New York and can’t believe the phone is not working. Roaming is on. Phone is showing 4G and all the bars. Tried to manually change networks. When I turn off automatic it’s often just buffering. My husbands phone is working and was set up with the same pass. Arggghhh I’m so frustrated as need the phone for everything. 

[Jon_K]

Hi @Cugs141 

Is it data that's not working on your phone?

What happens when you manually change to another network?

Jon

[Cugs141]

I’ve tried doing that. Only AT&T and T-mobile show 4G on my phone. The others SOS. It’s odd it won’t work when it says 4G and lots of bars. Nothing is working

[Jon_K]

Do calls and texts not work on these networks either, @Cugs141?

What phone are you using?

Can you restart your phone?

Jon

[Schockwave · Accepted solution]

@Cugs141 , did you make sure that roaming, call abroad and premium calls are enabled on your account? 

[XRaySpeX]

@Cugs141 : The Roaming Abroad Pass is just a billing add-on. It doesn't enable your ability to roam abroad. For that you needed to have texted ROAMING to 150 before you left the UK to ensure roaming is enabled on your account. If you didn't you now need to call CS to have it enabled.

[chistery]

As you have 4G showing and it is connected to a network it does sound like roaming is enabled.

What happens when you go to this link? http://neverssl.com

It will either work, redirect you to an EE roaming add on page or not work. This will help narrow down the issue. 

I have also found ATT is the only network I could get working in NYC recently.

[Cugs141]

Called EE today and after 40 minutes they decided to remove the roaming pass and reinstall it. Thankfully it did the trick. Thanks everyone for the help ☺️

[Jon_K]

Thanks for letting us know it's sorted, @Cugs141.

Enjoy New York!

Jon

[Pasitalia]

How did you call ee from USA if

roaming pass is not working