UNBAR

[Julie231022]

Whenever I enter a competition it looks as though the text has been sent them I receive a text from EE saying unable to use service, you have a 3rd party bar, to remove text unbar to 150, so I do this and it comes back saying I dont have a bar on my account, I have also spoken to them and they have advised the same, so why do I always receive this text after sending a text for a competition?  My bill shows a payment of 26p but surely it would be the £2 entry fee, I am confused, help!!

[Leanne_T]

Hi @Julie231022 

Thanks for coming here. 

Do you have a spend cap on your account? 

For details on checking this and increasing the limit, please see our How Do I Set Up and Manage Spend Cap? Help page. 

Leanne.

[Julie231022]

Hi Leanne,
Yes I do have a spend cap on my account.  But it makes no difference, I increased it to see if that would work and same thing happens.  

[Leanne_T]

Thanks for trying @Julie231022 

In this case, please get back in touch with our mobile care team on 150 to get this looked into further. 

Leanne.