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Trying to contact Ee from abroad with no success, getting very frustrated

Anaglyp
Visitor

‎11-01-2023 02:39 PM

I bought the EU roaming pass but cannot access internet or make or receive calls. I have wifi so in desperation made complaint to ee still 48 hours later no contact from ee or resolution of my problem. Any suggestions? I have tried calling customer service from my husband’s mobile but call won’t connect. His phone is working fine. We are both on ee and took out roaming pass at the same time.

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XRaySpeX
EE Community Star
EE Community Star

‎11-01-2023 02:50 PM

@Anaglyp : Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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