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Travel data plan

AustinSJ
Visitor

‎15-07-2021 02:37 PM

I’ve texted to start a travel data plan whilst in the USA, 24 hours later and I still have no data even though the add on is showing.

I don’t really want to phone customer services as it seems like it should be simple to get it working.

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎15-07-2021 03:23 PM

@AustinSJ : Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Account Settings / Control Content / Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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