09-05-2024 09:52 PM
someone rang me today to change my pay as you go plan. They said it would be cheaper and I’d get more data. I was paying £15 a month but they said it would change to £11. She said to turn my phone off and back on and it would’ve changed over automatically and I didn’t have to pay anything. Now my mobile data is not working at all. I have turned my phone off and back on multiple times and it is still not working.
10-05-2024 08:05 AM
10-05-2024 08:59 AM
What number did this "someone" call you from?
10-05-2024 01:35 PM
Have you been persuaded to move from PAYG to a lengthy contract by some unsolicited caller?
10-05-2024 02:45 PM
Yes that seems to be what has happened. Now no data for another day.
10-05-2024 02:52 PM
What no. called you?
10-05-2024 04:38 PM
Hi there @Natalia6782
Have you been back in touch with our mobile guides on 150 to get this looked into?
Speak soon 🙂
Leanne.
10-05-2024 06:11 PM
it is likely the call you received was fraudulent, if you get a call out of the blue you should not provide: personal information, passwords, access codes, instead you should press red (the end call button)
10-05-2024 06:15 PM
If you have indeed been mis-sold a conversion to pay-monthly, you have a statutory 14days "change of mind" right of return on any distance sale. The issue could be in exercising this right should the third party caller not co-operate.
EE CS may be able to intervene, but you'd need to be clear on what's happened.