cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pay as you go data

Natalia6782
Explorer

someone rang me today to change my pay as you go plan. They said it would be cheaper and I’d get more data. I was paying £15 a month but they said it would change to £11. She said to turn my phone off and back on and it would’ve changed over automatically and I didn’t have to pay anything. Now my mobile data is not working at all. I have turned my phone off and back on multiple times and it is still not working.

8 REPLIES 8
James_B
EE Community Manager
EE Community Manager

Welcome to the EE Community, @Natalia6782 🙂

Is your mobile data working this morning?

James

bristolian
EE Community Star
EE Community Star

What number did this "someone" call you from?

XRaySpeX
EE Community Star
EE Community Star

Have you been persuaded to move from PAYG to a lengthy contract by some unsolicited caller?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yes that seems to be what has happened. Now no data for another day.

What no. called you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi there @Natalia6782 

Have you been back in touch with our mobile guides on 150 to get this looked into? 

Speak soon 🙂

Leanne.

2024lukefowler
Visitor

it is likely the call you received was fraudulent, if you get a call out of the blue you should not provide: personal information, passwords, access codes, instead you should press red (the end call button)

bristolian
EE Community Star
EE Community Star

If you have indeed been mis-sold a conversion to pay-monthly, you have a statutory 14days "change of mind" right of return on any distance sale. The issue could be in exercising this right should the third party caller not co-operate.

EE CS may be able to intervene, but you'd need to be clear on what's happened.