Pay as you go data

[Natalia6782]

someone rang me today to change my pay as you go plan. They said it would be cheaper and I’d get more data. I was paying £15 a month but they said it would change to £11. She said to turn my phone off and back on and it would’ve changed over automatically and I didn’t have to pay anything. Now my mobile data is not working at all. I have turned my phone off and back on multiple times and it is still not working.

[James_B]

Welcome to the EE Community, @Natalia6782 🙂

Is your mobile data working this morning?

James

[bristolian]

What number did this "someone" call you from?

[XRaySpeX]

Have you been persuaded to move from PAYG to a lengthy contract by some unsolicited caller?

[Natalia6782]

Yes that seems to be what has happened. Now no data for another day.

[XRaySpeX]

What no. called you?

[Leanne_T]

Hi there @Natalia6782 

Have you been back in touch with our mobile guides on 150 to get this looked into? 

Speak soon 🙂

Leanne.

[2024lukefowler]

it is likely the call you received was fraudulent, if you get a call out of the blue you should not provide: personal information, passwords, access codes, instead you should press red (the end call button)

[bristolian]

If you have indeed been mis-sold a conversion to pay-monthly, you have a statutory 14days "change of mind" right of return on any distance sale. The issue could be in exercising this right should the third party caller not co-operate.

EE CS may be able to intervene, but you'd need to be clear on what's happened.