I arrived in USA. My roaming pack is not working properly. I cannot make or receive calls. I contacted tech services on Thursday. They said they would contact me by email after two hours on Skype. They have not done so. .The tech guy even had me reset the phone. I cannot use my bank cards who now think I have a security problem because I cannot offer phone verification. I am completely stuck and entirely dependent on others
. I joined EE coming across with BT deal because of the plan covering the US. I have seen I saw a rogue number on my account and I wonder if my package for roaming is linked to the phone number the sim came with rather than the number I ported in. Is this a common problem. Right now I am up … creek
I also put a spending cap on the account which the tech guy had me remove because he felt it was blocking access to the phone calling? He said my roaming package was functioning and checked because I was panicked over potential roaming cost. We know the phone works with a friend sim. I can get on line with no problem. . I am desperate to get this sorted. I am
