Text/calls not working in Spain

[Oli_barrett]

My data works fine in Spain, WhatsApp etc perfect however I cannot make or receive calls or texts to the uk or even in Spain. 

[bristolian]

What happens when you try making a call?

Are you on pay-monthly or PAYG?

Have you tried toggling flight mode and manually selecting an alternative Spanish network?

[Oli_barrett]

When I call, it say not avaliable please contact our customer car services. Tried toggling yes & on Movistar.

Oli Barrett

[Leanne_T]

Hi @Oli_barrett 

Thanks for coming here. 

Do you have a pay as you go or pay monthly account? 

Does data work when not connected to WiFi? 

Leanne.

[Oli_barrett]

Hi,
Yes data all works fine without wifi. I am pay monthly. Thanks

Oli Barrett
OJB Autocare

[Leanne_T]

Thanks @Oli_barrett 

Can you try manually connecting to a different network, does this work for you? 

Leanne 🙂

[Oli_barrett]

Hi, I tried manually connecting to a different et network, Orange & vodafone, but still
Nothing. I can’t even contact the EE phone number. Need my phone for work too! Thanks

Oli Barrett
OJB Autocare

[Leanne_T]

Thanks for trying @Oli_barrett 

In this case, we would need to check your account is fully set up for roaming. 

Please call us from another phone and the team will help you further, you can call us on +44 7953966250. 

Leanne.