Subscription pack and roaming

[Jamespralija]

I’ve got a recurring PAYG subscription pack and credit on my account. EE says I need to pay a roaming charge to use my phone in the EU. When I text ROAMEU7 as instructed on the EE text message, it tells me I’m not eligible for the add-on. Any ideas? This is massively frustrating as I’m not in the UK at the moment.

[Jamespralija]

I’ve got this exact problem. Massively frustrating to be in the EU and can’t even contact EE to fix it. It’s an absolute **bleep** show.

[Jamespralija]

What suggestions have you got? This is a ridiculous situation for a company to put people in. And it’s clearly a lot of them.

[Katie_B]

Hello @Jamespralija. 

What happens when you try to purchase the roaming add-on?

Katie

[Jamespralija]

I sent a text to 150 saying ROAMEU7, and the text message response says “I'm sorry but you are not eligible for this add on.”

[XRaySpeX]

Isn't it ROAMEU7D?

[Jamespralija]

Yes. Response is “I'm sorry but you are not eligible for this add on.”

[Jamespralija]

Any ideas?

[XRaySpeX]

Do you still have an active pack? Not having 1 would make you ineligible for the PAYG roaming add-ons.

[Jamespralija]