Stolen mobile

Crazy81 · ‎14-09-2023

My mobile got stolen I have tried to get in and lock the mobile but it keeps telling me that the password are wrong

XRaySpeX · ‎14-09-2023

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Crazy81 · ‎14-09-2023

Hi does anyone know how I can keep my lid number thank you.

XRaySpeX · ‎14-09-2023

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎15-09-2023

Good morning @Crazy81.

Are you looking to port your old number over to EE?

Katie

Crazy81 · ‎15-09-2023

Hi Katie no I'm already with EE my old sim isn't working and I don't want
to change number also every time I put my pass word in it says they are
wrong.

Katie_B · ‎15-09-2023

Hello @Crazy81.

If you are unable to log in to your My EE account you can request a password reset.

Once you have notified our customer care team by calling 07953 966 150 the team will be able to send you a replacement SIM with your old number.

Katie