Services banned abroad - can't contact EE

[Harrison12324]

I'm in Porto, my phone just stopped allowing calls and 4G services. I've checked my roaming settings (all good) and this only happened 4 days in to my holiday. 

EE are so useless that I can't get in touch any other way than calling - or writing a letter? No chat room, no email. 

Please help, no idea what to do and I need my phone 

Thanks!

[Christopher_G]

Hi @Harrison12324 

Welcome to the community.

Are you on contract or pay as you go? Have you tried manually connecting to a different Portuguese network operator?

Chris

[Harrison12324]

I think I know the issue

I believe Ive missed a payment, but I can't check on the EE site because my billing info won't load? Guessing its because im on a wifi network that's in a different country.

How can I contact EE to take a payment to return my services in full? I can't call or text 

[Chris_B]

@Harrison12324  You can make a payment via THIS 

[Harrison12324]

this payment has been made thanks, when can I expect services to return? 

[Katie_B]

Hi @Harrison12324. 

Services should resume within 24 hours. 

Please try restarting your device. 

Katie