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SIM Card Was Working Fine, Now Says No Internet Connection

gdesilva01
Explorer

I have been in Italy for a week using my EE SIM card just fine.  Then I suddenly got a 'No Service' notification. At first I thought it was because TIM Italy, the local network my SIM was connecting to, went down.  But now I see I am reconnected to TIM, but when I take the phone off wi-fi it says there is no internet connection.  I bought a 100GB data pack, and my account shows I have 99.3GB left of data, so I don't know why it states no internet connection.

I have taken the SIM out and put back in. I have turned off and turned on my phone.  Thoughts on what else I can try?  I don't have another phone, so cant do that option.  Annoyed as I paid for the most expensive pack and now it isn't working.

2 REPLIES 2
gdesilva01
Explorer

Ok, for some reason, in my settings 3G was selected. I selected 4G and magically it works fine now.

 

Katie_B
EE Community Support Team

That's great to hear @gdesilva01

Thanks for letting us know. 

Have a great day, 

Katie