Roaming

Massos1 · ‎11-12-2023

My roaming is not working from Australia. I should have it included in my monthly plan.

I have even tried to purchase an add which as not worked.

I can’t call EE. This is worst network ever!

Schockwave · ‎11-12-2023

Hello @Massos1 ,

Welcome to the community,

Are you on pay as you go or contract with EE?

If on contract did you enable roaming on your account?

If you have something like Skype, you can ring customer service for free:

+448000798586

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎11-12-2023

What you may have included in your monthly plan is a billing add-on which reduces the cost of roaming. What you need to roam is the facility being enabled, for which there is no charge - without this, your phone won't connect to foreign networks thus causing a "no coverage" scenario abroad.

Did you text ROAMING to 150 before leaving the UK?

Massos1 · ‎11-12-2023

I did not text 150 as I thought it was automatic like Vodafone. And now I can’t send it. Is there a way do do this remotely online?

Schockwave · ‎11-12-2023

@Massos1 , as I have already written, you can download and install Skype and call EE for free and they will enable it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎11-12-2023

Being abroad without roaming active prevents you having mobile network coverage.

Lack of mobile network coverage causes an inability to use your phone for network-based services - calls, texts & mobile data.

This is why travelling abroad without enabling roaming causes a catch-22 situation in how you resolve it. Contacting CS via another means such as already suggested, is one way to break this catch-22.