Roaming

[Skendo]

I paid for 15 pounds for a month of roaming in Australia and it’s not working. It says it’s in my add one but my phone only works near wifi

[Katie_B]

Hi @Skendo.

Before leaving the UK did you activate roaming by texting ROAMING to 150?

Speak soon, 

Katie

[Skendo]

I did, I activated it before I left London…

Sent from my iPhone

[Katie_B]

Thanks for confirming @Skendo. 

Are you connected to a local network?

Katie

[Skendo]

Hi, no I’m not. My phone is only working on wifi

Sent from my iPhone

[Katie_B]

What happens if you try to manually connect to a local network @Skendo?

Have you tried switching your device off and on?

Katie

[Skendo]

I don’t know how to manually connect to a local network!
And yeah tried switching on and off…

Sent from my iPhone

[Katie_B]

Hi @Skendo. 

You can do this by following these steps on your iPhone;

Settings > Mobile Data > Network Selection. 

Katie

[Skendo]

I just tried that. I went into network selection and switched off ‘automatic’ and then just got the spinning wheel of death

Sent from my iPhone

[Katie_B]

Thanks for trying @Skendo. 

Are you aware if anyone else is experiencing issues?

Katie