I am in the USA with no service and wish to activate roaming. Can you assist?

[KevinYoung]

I am in the USA and wish to contact someone to set up roaming (I have a roaming pass but no service,). Is there a way to do this remotely via live chat or email? It is difficult to call without service.

[James_B]

Hi @KevinYoung,

Welcome to the EE Community. 🙂

Do you have access to an app based calling service such as Skype?

Alternatively, our Twitter and Facebook teams can access your account to activate your roaming services.

James

[KevinYoung]

Hi

In USA with no service after buying roaming package.  I have left a message on the Facebook EE website but no reply as yet.

Is there an alternate means of contact , I have WhatsApp if it helps?

Kind regards

xxxxx xxxxx

xxxx xxx xxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[bristolian]

You've posted your mobile number on a public internet forum - I would suggest editing that out ASAP unless you want to attract spammers.

The site admins may beat you to it.

[Katie_B]

Hello @KevinYoung. 

Welcome to the community. 

Did you also activate roaming by texting ROAMING to 150 before leaving the UK?

Purchasing a pack does not automatically activate this. 

Katie

[KevinYoung]

Hi can I reply without an automatic reply?

I did not send 150 a message for roaming prior to departure.

Kind regards

Kevin

[KevinYoung]

I have tried contacting EE using Facebook and WhatsApp but with no success.

I cannot call currently from the US so is there absolutely any other way to contact EE e.g using email??

I did not set roaming using the 150 service unfortunately.

Is there an online chat as that may be helpful ?

Kind regards

Kevin 

[Katie_B]

Hi @KevinYoung. 

Since your post last night have you been able to successfully message our Facebook or Twitter page?

Online chat can be found HERE or by logging in to your My EE account. 

Katie

[KevinYoung]

Hi Katie

I cannot find any link to online chat on the EE link you sent (or on the
app). Could you possibly tell me which icons to press please?

I have left a message on the Facebook page but no one has replied yet ☹️

Kind regards

Kevin

[Katie_B]

Hi @KevinYoung.

Does the 'Start conversation' icon appear on this page HERE for you?

Katie