13-06-2023 11:26 PM
Hi I am going to Canada for 2 months. However, I need to know if I should remove the eu roaming daily charge add on as am worried I cant use the roaming pass I have for canada with the eu on still active?
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13-06-2023 11:36 PM
@Dawn19691 : The EU daily charge add-on is permanent. It only applies in the EU when you don't have a Roam Abroad Pass.
As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £15 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/canada.
As you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.
13-06-2023 11:36 PM
@Dawn19691 : The EU daily charge add-on is permanent. It only applies in the EU when you don't have a Roam Abroad Pass.
As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £15 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/canada.
As you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.
15-06-2023 06:21 AM
Thank you so much for your reply
15-06-2023 08:14 AM
Glad you got the help you needed from the community @Dawn19691
Have an amazing time in Canada 🙂
Leanne.