Roaming

[CAHodson]

We have been roaming France and Italy for two weeks now and despite buying the 'add on' and texting 'ROAMING' to 150 on several occasions We still cannot get phone, text or e:mail services. Our Google maps won't work --- we are paying for a service that doesn't work.

[Leanne_T]

Hi @CAHodson

Thanks for coming here.

Are you using a pay as you go or pay monthly plan?

If pay monthly, have you activated roaming in My EE? Go to Menu > Account Settings > Control Content > Roaming abroad and Call abroad, do they show as ticked?

Leanne.

[Schockwave]

Hello @CAHodson ,

Welcome to the community,

If you are on pay as you go, roaming is all set up and you just need to make sure that you have enough credit.

If on contract, did you make sure that roaming, call abroad and premium calls are enabled? If not are you able to do so in settings either logging in via the My EE App or online?

Have you tried doing a manual search for a network if automatic network is not working?

You can ring customer service using Skype for free:

https://ee.co.uk/contact-ee/account-billing/mobile

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?