Roaming

[imy_sv]

If i have forgotten to send a ROAMING TEXT before going on holiday to 150 

can i fix this 

[Chris_B]

@imy_sv   Login to your my EE app and enable it.  If you can not enable it you’ll have to call customer services from a different device to have it enabled.  

On the app go to mobile plan (it’s at the top ) then scroll to settings ( it’s at the bottom to you’ll need to scroll down ) click check settings then enable “ENABLE ROAMING” 

[XRaySpeX]

@imy_sv : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?