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Roaming

Kate892
Explorer

‎22-09-2023 04:06 PM

Currently abroad and roaming has been working fine today it has stopped working? 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎22-09-2023 04:16 PM

Hello @Kate892. 

Welcome to the community. 

Are you aware if you have a spend cap on your account? you can check this within your My EE. 

Also, I would recommend trying to manually connect to another available network to see if this resolves the issue. 

Speak soon,

Katie

0 Helpful
Kate892
Explorer
In response to Katie_B

‎25-09-2023 06:43 PM

I had already increased my spend cap so that wasn’t the issue. Tried different network, this also didn’t work. Would like to find out issue for next time I am abroad 

0 Helpful
Christopher_G
EE Community Support Team
In response to Kate892

‎26-09-2023 07:39 AM

OK, thanks @Kate892 

I suggest speaking to our Mobile Care team so they can check your account.

Chris

0 Helpful