Roaming

[lkcaulker]

I bought the daily pass for roaming before going to France… I Also had to remove my spending cap which was 0 to £30. However am unable to use data or call on WhatsApp or messenger when an out of the house… I have added it but am not able to use it. What is going on EE?

[XRaySpeX]

@lkcaulker : Can you make calls & texts?

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.