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Roaming problem

Wookash
Explorer

‎10-06-2023 10:26 AM

I am abroad in germany for the weekend

I am costumer and I bought roaming for 7 days and 50g data despite I dont have internet !

How to Solve IT?

I cant even Find a number to talk with real person only bot .

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-06-2023 10:34 AM - edited ‎10-06-2023 10:36 AM

@Wookash  When you call customer services you select option 2 then select the most relevant option given.      Have you tried restarting the device?   Have you tried a manual network search?      If you’re on PAYG you can only use 25Gb of data per month when roaming.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

‎10-06-2023 12:11 PM

@Wookash , did you make sure that roaming is enabled on your account? This would only apply if you are in contract, as pay as you go is automatically enabled.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Wookash
Explorer
In response to Chris_B

‎10-06-2023 01:14 PM

I think i had used 25gb after That I've bought 15gb pack and IT will start when my current pack will be over and when it happening I will no longer need it 😞 😞 😞

0 Helpful