Roaming not working

korikore
Investigator
Investigator

‎07-03-2023 01:59 AM

Hi

I'm currently in NZ and before I left the UK I texted 'roaming pass' to 150 and received a confirmation text saying I'll now be charged extra. But I am not able to call, text or use my mobile data here in NZ. I've checked that roaming has been turned on and I'm not able to call EE customer service either. I've looked at other solutions when similar problems have been posted by other members in this community but nothing is working. It's incredibly frustration. Please can someone help?

 

Thanks

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to korikore

‎07-03-2023 11:30 PM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP