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Roaming not working in the Philippines

Micp15
Investigator
Investigator

‎07-09-2022 01:03 AM

I am currently abroad and bought  roaming but wasnt able to use it. Every time i turn it on it says sign in to network. I tried reseting with flight mode but to no success.

Also, i bought the roaming with 100GB for7 days twice thinking the first time didnt come through because it is still not working. Internet reception here is really bad. Can anybody help me with this and get a refund  for my 2nd roaming purchase.

0 Helpful
19 REPLIES 19
James_B
EE Community Manager
EE Community Manager
In response to Micp15

‎07-09-2022 09:26 AM

Hi @Micp15,

If they have activated roaming, it can take up to 24 hours to reflect on your account. You'll receive a text when it is up and running.

James

0 Helpful
Micp15
Investigator
Investigator
In response to James_B

‎07-09-2022 11:33 AM

Thank you so much for addressing my roaming issues.Sent from my Galaxy
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Micp15

‎07-09-2022 11:49 AM

No problem @Micp15 🙂

James

0 Helpful
Elephantinthe
Investigator
Investigator

‎07-09-2022 03:29 PM

Try this:

Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

 

I had same problem I had left UK and already in USA. I could get nothing except specifically on hotel Wi-Fi. xRayspecs told to log into My Ee and then I did these steps just above ^^^ It worked when nothing else would. Basically my data roaming was not turned on within My EE even though I’d paid for roaming pass and everything. The problem is within your My EE permissions not your phone or anything. 
I wish you luck / I’m just a tourist 

0 Helpful
Micp15
Investigator
Investigator
In response to Elephantinthe

‎07-09-2022 03:39 PM

I tried ticking the enable roaming but it says error and i need to text INFO to 150. However  i cannot send the text too since my roaming is not activatedSent from my Galaxy
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Micp15

‎07-09-2022 04:18 PM

So call CS using Skype over WiFi as I suggested.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Micp15
Investigator
Investigator
In response to XRaySpeX

‎08-09-2022 01:19 AM

Should i call again? I called them yesterday and still awaiting for their text which i dont know if i could receive one because i dont have roaming.Sent from my Galaxy
0 Helpful
Christopher_G
EE Community Support Team
In response to Micp15

‎08-09-2022 07:55 AM

Hi @Micp15

Try restarting your phone first. If it still isn't working, it may be worth another call.

Chris

0 Helpful
Micp15
Investigator
Investigator
In response to Christopher_G

‎08-09-2022 08:59 AM

Thank you to the costumer help line for sorting out my roaming issue. Shout out to connor from techincal team! Sent from my Galaxy
0 Helpful
Christopher_G
EE Community Support Team
In response to Micp15

‎08-09-2022 09:02 AM

I'm glad Connor was able to get you connected, @Micp15. 🙂

Thanks for letting us know.

Chris

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