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Roaming not working in pakistan

Xah
Investigator
Investigator

‎21-03-2023 06:37 AM

I am in pakistan and roaming is not working I have enabled all roaming services but not working could you help ?

 

I am monthly ee user .

Thanks

0 Helpful
6 REPLIES 6
Xah
Investigator
Investigator

‎21-03-2023 06:40 AM

Can ee team members assist me asap?

0 Helpful
Katie_B
EE Community Support Team
In response to Xah

‎21-03-2023 07:37 AM

Good morning @Xah. 

Welcome to the EE Community. 

Can I confirm you activated roaming with EE by texting ROAMING to 150 before leaving the UK?

If yes, could you please confirm if you are currently connected to a local network?

Speak soon, 

Kaite

Xah
Investigator
Investigator
In response to Katie_B

‎21-03-2023 08:33 AM

No I have not activated before leaving UK, I have activated when I am in pakistan 

0 Helpful
Katie_B
EE Community Support Team
In response to Xah

‎21-03-2023 08:53 AM

Hi @Xah. 

How did you activate your settings?

Roaming must also be enabled on your EE account. This can be done by giving us a call or texting ROAMING to 150 before leaving the UK. 

If you have not been able to do this, please log in to your My EE account and use our online chat service. The chat team have account access and will be able to activate this for you. 

Katie

Xah
Investigator
Investigator
In response to Katie_B

‎21-03-2023 09:38 AM

How to do oneline chat ?

0 Helpful
Katie_B
EE Community Support Team
In response to Xah

‎21-03-2023 09:43 AM

Hi @Xah. 

Please log in to your My EE account and await for the chat icon to appear. 

Katie