Can't send SMS or use internet

[alexx3113]

Hi. I ordered SIM card which I activated in UK before going abroad. Now I bought a supscribtion plan and I can't use any data while abroad, I tried sending an SMS or use maps but with no luck. Any idea why it's not working? I have got roaming switched on in my phone settings but when sending ROAMING to 150 it shows me I can't send it.  Thanks

[Katie_B]

Good afternoon @alexx3113. 

Is your SIM a pay as you go SIM or pay monthly/

Where abouts currently are you?

Are you connected to a local network?

Katie

[alexx3113]

It's pay as you go SIM and I'm currently in Poland.

In my settings I have an option to manualy connect to networks.

[Katie_B]

Thanks for confirming @alexx3113. 

Roaming is auto enabled on pay as you go. 

Have you tried manually connecting to another network?

Did the SIM work OK before you travelled abroad?

Katie

[alexx3113]

No, as settings are automatic, I haven't tried to conect to different network.

Yes, before travelling all was okay.

[Katie_B]

Hi @alexx3113. 

Please try manually selecting another available network.

Have you restarted your phone since arriving?

Katie

[alexx3113]

I have tried other networks but no luck.

[Katie_B]

Thanks for trying @alexx3113.

Are you aware of anyone else experiencing this?

Katie

[alexx3113]

No, to be honest... 

I have searched through the forum but couldn't find any similar topics.

[Katie_B]

What happens if you try to make a call @alexx3113?

Katie