Roaming not working in mexico

Lauritta
Visitor

‎22-10-2023 10:33 AM

Hi i paid for the roaming add on and its not working i also switched on roaming before i left the UK and hasnt made a difference. When i follow your guidance below:

“To do this, log into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > They will show as ticked if roaming and

9988F372-C68B-4B09-B02E-E4B17B813F56.png

 

238779AE-F382-4C7B-8E47-84B8F41BAFC1.png

 

calling abroad is activated.

I dont even see the menu account settings option on the page. 

 

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎22-10-2023 10:45 AM

The online options to toggle roaming were removed quite a while ago, the recommended way to check ever since has been to text ROAMING to 150 before leaving EE's UK network.

Did you do this? Billing add-ons are immaterial for enabling roaming itself.

If you've not done this, your only recourse is now to contact CS from another means - another working phone, or using a web-calling app such as Skype over a WiFi internet connection.

XRaySpeX
EE Community Star
EE Community Star

‎22-10-2023 07:50 PM

@Lauritta : The instructions you are following are out-of-date. MyEE has been updated since then.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful