Roaming not working in USA

[Nat767]

Hi

i am in the USA and my roaming is not working.

i cannot dual 150 or call the technical line from my phone.

i have tried using my hotel phone and it just gives the message that the number I am trying to dial is not available

can anyone help please?

[drzia]

Hi,

Download Skype using wifi and call EE helpline from Skype for free.

Hopefully, they will be able to figure it out for you.

Skype: +44 800 079 8586 or +44 800 956 6000. 

I hope your problem will be sorted out.

Thank you.

[XRaySpeX]

@Nat767 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[Schockwave]

Hello @Nat767 ,

Welcome to the community,

Are you on pay as you go or monthly contract?

If on contract did you enable roaming on your account? You do not need to do this with pay as you go as this is autoenabled.

Did you receive the welcoming message when arriving in the USA?

Have you tried searching manually for a network?