Roaming issues

Karthik5 · ‎05-09-2022

I am currently in india, I forgot to switch to Roaming before leaving UK. Now I tried to switch to Roaming in both my online account and in my app as well but I can't switch to Roaming, it says text "Roaming" to 150 I tried that to but I can't send message. Kindly help me with this issue

Schockwave · ‎05-09-2022

Hello @Karthik5 ,

Welcome to the community,

You will have to ring customer service by other means to get this sorted. If you have Skype and can use it, there is a free number:

https://ee.co.uk/contact-ee/account-billing/mobile

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎05-09-2022

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP