Roaming in venezuela not working

[polaco_loco]

Hi

Even though I called before arrival in venezuela the roaming doesn't work

I can't connect to aby network automatically nor manually

WiFi works but it gave me a lot of trouble at the airport here when trying to book a shuttle from the hotel as I can't really use taxis here as its not safe

Please fix as I cannot connect to any MNO 

[Northerner]

Hi @polaco_loco 

Have you checked the roaming settings in your EE app and on your device? 

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Click on the person icon in the corner - Settings and Permissions - activate roaming abroad

Thanks

[XRaySpeX]

@polaco_loco : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?