Abroad

[Jpeat1234]

I am currently in France my phone has been working the last two days here but today stopped working I can receive calls but can’t make calls send texts or use my data. My roaming is on and had been working fine now sure why it’s stopped.

can anyone help?

[XRaySpeX]

Are you on contract or PAYG?

[Jpeat1234]

Contract I pay monthly for my sim

[XRaySpeX]

Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.