27-06-2024
01:03 AM
- last edited on
27-06-2024
02:45 PM
by
James_B
Been in Canada the past few days and was working fine. But since mid day it's been patchy with giving me signal to anything with no R symbol appearing on my bars. Any help appreciated
27-06-2024 03:29 PM
Same in Florida ,arrived 25th June and not had a connection for longer than 2 mins . I activated roaming before travelling and have spend last day and and a half trying to get a connection .My husband's phone is the same ....no connection. My daughter contacted EE in UK ,they said it was because we had a spending cap on ...that's off now but still no mobile data . I'm just glad to find out it's not just us that's having a problem ,as in it's more likely a USA / EE problem...which hopefully gets sorted soon 😬
27-06-2024 03:34 PM
I’ve been in Chicago since 17th June. Everything was working fine until yesterday morning when I couldn’t make calls or send SMS and 5G cnly worked intermittently, showing SOS most of the time. Same problem today. This is really frustrating as we’re off on a road trip and need to use GPS
27-06-2024 03:38 PM
27-06-2024 03:40 PM
27-06-2024 03:47 PM
Really frustrating as I can’t use my phone to call ee and report it or find out what the problem is
27-06-2024 04:40 PM
Hi.
It does seem there's some larger problem, as I am also in New York. And my phone has gotten stuck into SOS mode the past two days. Actually, it goes in and out of SOS mode. And I have tried all of the on off switches, as well as resetting the network, as recommended. Tried calling EE but cannot get through, as call keeps failing.
Sorry I can't offer help. But simply commenting my identical problem might indicate it's not us. It's them.
27-06-2024 05:52 PM
Hi,
Yes, this happened to me (EE user, based in London) yesterday too when I arrived in New York. Turns out there is a big outage though so far it's been reported as a problem for US mobile customers abroad. But it seems it's affecting UK-based customers too?
https://9to5mac.com/2024/06/27/international-roaming-outage/
Saleem.
27-06-2024 06:14 PM
Cannot connect to Wi-Fi on roaming since 27/06/24. What is going on??
27-06-2024 06:20 PM - edited 27-06-2024 06:22 PM
@McDragon9 A WiFi connection has nothing to do with EE. A cellular data connection does.
so is it are you trying to connect to a WiFi connection ie a router or is a cellular data ?
If it’s a cellular data connection
Are you on contract or PAYG ? If on contract have you enabled roaming on your account before you left the UK ? This is done by texting ROAMING to 150 or by calling customer services to request this to be enabled on your EE account
27-06-2024 07:17 PM
@McDragon9 : When roaming in Canada you will be connecting to a local mobile network. WiFi is not involved & is anyway no concern of EE.