Roaming in USA not connecting

[Uzhakim]

Just landed at JFK and my phone isn't connecting. I'm on a pay monthly, roaming is enabled, I've got the roam abroad add on. I've tried manual connection and restarting the phone but not working. Really need service to connect since I'm here a while. I was in France a few weeks ago and it worked fine.  I'm using a pixel 4a

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

[AnnoyedbyBS]

What was the solution? 

[Christopher_G]

Hi @AnnoyedbyBS

Have you tried restarting your device and manually searching for an available network?

Are you on contract or pay as you go?

Chris

[Jax47]

Can’t call if no roaming it’s hopeless 150 errors!! 

[XRaySpeX]

@Jax47 : You don't need mobile roaming when you call over Skype as I suggested.