Roaming in Canada

[Scooby-doo93]

Hi all, 

I am currently in Canada and really struggling with my phone. I am on contract (unlimited minutes texts and 25g data) I have paid for the roaming this month extra but I cannot get any signal for calls nor texts. I rarely get a bit of data to send some WhatsApp messages but that is more like non existent.. 

I have tried to restart the phone, update to newest software and tried to manually choose the network and nothing is working! 
does anyone know what else I can do? I can’t contact EE as the only way to contact them is to call which I can’t

im really annoyed as I needed to be online for work and paid extra for it and this is now not working.. 

[Scooby-doo93]

Hi James 

it was just the regular roam abroad pass for £15 month 

thanks 

[Leanne_T]

Thanks @Scooby-doo93 

Are you able to try the SIM in another phone to rule out a SIM card issue? 

Leanne.

[Scooby-doo93]

Unfortunately I can’t try a different SIM card 

[Christopher_G]

What kind of phone are you using, @Scooby-doo93?

Chris

[Scooby-doo93]

iPhone 11 pro

[James_B]

Hi @Scooby-doo93,

Did you make sure to switch network selection back to automatic after manually searching for networks?

James

[Scooby-doo93]

I did yes 

[Katie_B]

Hello @Scooby-doo93. 

Do you have access to Facebook/Instagram whilst connected to WiFi?

If you are unable to call or use our live chat you can also try reaching out to our social teams who can help look into this further for you. 

Katie

[Scooby-doo93]

Hi Katie 

I am about to leave the hotel and will be online again at the end of the day. I’m flying home tomorrow so will just leave it for now, I would  however like to find what happened here to help others in the similar situations 

[Katie_B]

Hi @Scooby-doo93. 

Of course, please try the social route and keep us posted here on the community if you find what has caused this. 

Katie