Roaming data plan

[Punkrishna]

My roaming data plan is not working

[Punkrishna]

I did not get any message even though I am in europe

[XRaySpeX]

@Punkrishna : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[Punkrishna]

I did only select roaming data for Germany from apps and I got the below message from EE. So I considered it as done.

Hi from EE. You'll now pay £25 a month until you remove the add-on to use your UK allowance while abroad in the EU and five selected countries (USA, Canada, Mexico, Australia, and New Zealand). Please visit ee.co.uk/roaming for more information. Thanks.

[XRaySpeX]

As I told you Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

[Leanne_T]

Hi @Punkrishna 

Thanks for coming to the community. 

If roaming is not set up on your account with the roaming add-on you will not be able to use the allowance abroad. 

Please call us as @XRaySpeX has advised and the team will get this sorted for you. 

Leanne 🙂