Roaming and data not working

[Njj1985]

I've just arrived in the US and usually I would get a text message from EE to see if I want to use my data. I didn't receive anything, I tried to text 150 using WiFi but it isn't sending. I've just added the roam further pass but it's made no difference. I can't phone any helplines as my phone won't allow it nor can I send texts 

[Chris_B]

@Njj1985   Wi-Fi calling doesn’t work when roaming so text via Wi-Fi will not work also.  

 Have you restarted the device?  

[XRaySpeX]

@Njj1985 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.