Roaming abroad

[sambeazley1]

Im in canada and I cant call ee from my phone and I have no way of contact even though i have added the roam abroad pass. I did it while I was in Canada as it turns out I need to make a lot of calls home. Every time i go to make a call it tells me that i need to call *611 and then when I do that it wont connect. The app for EE is down and I cant see anywhere online when I log into my account to show it being stopped and also the settings on my phone seem right. Only way to contact EE is by phone and of course I cant do that and have paid for the add on. Need some help please

[XRaySpeX]

@sambeazley1 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

[bristolian]

What you have described is adding a billing add-on which reduces the cost of roaming. What appears to be missing is adding the roaming facility which allows your phone to connect to foreign networks - without this connection, your phone won't have any coverage outside the UK.

This is normally done by texting ROAMING to 150 before leaving the UK - did you do this? If not, your only recourse is to contact EE CS by another means, to have roaming enabled. This could be via a web-calling app or another working phone.

[sambeazley1]

Whilst this is helpful I have tried calling the 0330 number from Skype and it wont connect and also cant call 150 from Skype. Are you able to let me know what the number is to call and if Skype is indeed the right thing to use. Thanks

[XRaySpeX]

I said the Freephone no. I never mentioned an 0330 no. which would be chargeable.