Roam abroad pass not working

[Tach1234]

Hello!

I have just activated the Roam Abroad Pass. I had been on the £2 a day EU roaming before but I hit my spend cap. However, despite buying the pass my 4G still doesn’t work. I am in the EU. What should I do to get more mobile data?

[XRaySpeX]

@Tach1234 : Can you make calls & texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.