Resetting greeting on EE voicemail...

[_MrR_]

I have a line with EE that I used as a work line. As I'm now leaving the company (and I'm still in contract), I have decided to give that line to my niece to use and have ported her number across onto it. 

My issue is voicemail. I had both a personal greeting and name recorded as this was my work line, 

The menu options allow me to select a personal greeting or use the standard greeting and add my name. 

What I'm looking to do is delete all personal greetings and my name and return to the "Welcome to the EE voicemail" standard message. 

I can go back to a standard greeting but only with my name in it. 

I've seen on other posts, people recommending turn the voicemail diverts off and on again (via VM ON / VM OFF) but this doesn't resolve it. 

Assuming it's going to require a contact into EE as I want to delete my personal greeting / name recording without the requirement to record a new one. 

I'll add that even porting my nieces number across didn't impact this. The recordings were still there. 

But rational for the ask is if anyone has managed to achieve this previously? 

[Christopher_G]

Hi @_MrR_

That's a great question and I'm sure I've seen it before a long time ago. I'm not sure what the solution was, but someone may come along who has managed to do this in the past.

In the mean time, our Mobile Care team may be able to refresh/reset things from our side. It may be worth getting in touch.

Chris

[_MrR_]

Thanks for the reply @Christopher_G 

Not having a great time with this one, so this is basically a case of the EE voicemail system allowing you to record and use either a personal greeting or use the standard greeting with your name recorded.

There is no way to delete either recording and go back to the standard "Welcome to EE voicemail" message. 

You can't delete your recordings, simply re-record them. 

I chatted with technical help for over an hour this morning. The first guy didn't get the ask at all and just sent help guides for using voicemail before eventually escalating me. 

The second guy got the ask completely but said it is what it is, it can't be changed and no he can't delete and reactivate the voicemail service so it comes back like new. 

Asked him to escalate and he point blank refused. Said nothing is going to change.

Bit annoyed actually as surely I should be free to delete recordings of my voice from your voicemail platform. Only reason it's such an issue is I'm giving this line to my niece (porting her number in) so it won't actually be my voicemail anymore. 

They did suggest getting her to record her name but again, that's a workaround rather than fixing the issue. 

So if you have any thoughts on how to escalate this further, I'd be interested as I refuse to believe a voicemail box can't be ceased and re-provided.

[Christopher_G]

I understand, @_MrR_.

I'll do some digging, speak to a couple of people and reply here when I get an answer.

Chris

[_MrR_]

Thanks @Christopher_G

Would appreciate if we could find a workaround as in the meantime, I've just cancelled the diverts to voicemail so they don't have to hear my voice on what is now my niece's line.

[Christopher_G · Accepted solution]

We have something we can try from our side, @_MrR_.

I've sent you a private message with some information.

Chris

[_MrR_]

Thanks @Christopher_G 

Really appreciate your efforts on this! 

[Franktrafy]

Hi Christopher_G 

I am having similar issue. Can you please guide me on how to go about mine? 
Thank you.

[Leanne_T]

Hi @Franktrafy

Have you text VM ON to 150? 

Leanne.

[Franktrafy]

Yes I have done that and it still did not work