Replying to text for roaming

[Chocolate51]

Landed in costa rica and had a text to say I could buy add on or swap.  I replied to text and keep getting offered music. .  I just want to BUY roaming data.  Why is it so difficult.  Had no data so could not get to my hotel and had to get another room.  

So bad

[Northerner]

Hi @Chocolate51 

No taxis in Costa Rica? 

You only get 150mb a day anyway so unlikely to be helpful if you intended to use GPS. 

https://ee.co.uk/help/help-new/roaming-costs/countries/costa-rica#

Thanks 

[Chocolate51]

Yep 6 hours was crazy expensive.

My point is customer services was closed when I called after 8 mins on phone going through options.  

When I landed it said the usual welcome then text TRAVEL . reply said it did not recognise the text.  

Trying to find buying add on is not easy on site and then when I went to buy it said technical issues,  try later.  

4 other people I was with had fake issue with EE  . My son in O2 was straight in and sorted.  

I'll just swap away next month then I'm all good

[Chocolate51]

Same issues... not fake i meant

[Christopher_G]

Hi @Chocolate51

Welcome to the community.

I'm sorry to hear that you had some problems connecting. Usually when using your phone's browser, it automatically redirects you to our data add-on hub where you can add an add-on.

Chris