renew package

[mov032328080]

I want to renew my pack

[Katie_B]

Hello @mov032328080. 

Are you looking to renew a pay as you go pack or upgrade your current pay monthly account?

Katie

[mov032328080]

Yes

[mov032328080]

Hello yes

[Katie_B]

Hi @mov032328080. 

Are you a pay as you go or pay monthly customer?

Katie

[Savingmoney24]

Renew my payroll pack £10

[Leanne_T]

Hi @Savingmoney24 

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the full reply? 

When was the last time you purchased a pack? 

Leanne.

[Haganj]

I've topped up my credit but my pack hasn't renewed ?

[Alex_H]

Hi @Haganj,

Welcome to the EE Community

If you have credit but no pack you can text NOW to 150 to start your latest pack again. You should also be able to purchase a new pack using your EE online account on the app or website if you have that setup.

You can find more info on the pay as you go text services on our help page here Get Help by Texting 150 on pay as you go? | Mobile Help | EE

Alex