no OTP verification codes received

[rbreness]

Hello,

I'm facing the same issue. The verification SMS is generated in Nicaragua (Central America) but I cannot receive it with my phone number in the UK. No porting. I've been using the same number since 2019. Anything else I can do, please?

[Leanne_T]

Hi @rbreness 

Have you been able to receive the texts previously? 

Can you receive other OTP texts? 

Leanne.

[rbreness]

Hi  @Leanne_T 

I can receive OTP texts from other services in the UK and the US, but I haven't been able to receive those from Nicaragua. These are verification services (banks and government).

[Leanne_T]

I see @rbreness 

Please get in touch with our technical support team and they will get this looked into for you. 

Leanne.