Urgent!! No data roaming in Singapore

[AjitU]

I too have same problem with data roaming not working since I arrived in Singapore!

Data roaming and auto network provider switched on. It was working OK I'm Australia for past 2 weeks!

EE site very unhelpful with answers or solution!

I pay monthly to have data roaming switched on.

[Christopher_G]

Hi @AjitU 

Welcome to the community.

Have you tried manually searching for a network?

Chris

[bristolian]

Can you voice-call roam & text-message roam?

In other words - is this just a problem with mobile data whilst roaming, or a general inability to roam?

[AjitU]

Ptoblem still.persiss since I arrived and issue is with data roaming only. I tried selecting specific network provider SingTel, and still same issue. EE message shows that I have to buy a data package!

This is even though I have data roaming for Group A countries which includes Singapore as per EE website.

I am seriously considering leaving EE on my return home due to the terrible inconvenience this has caused me.

[Katie_B]

Good morning @AjitU.

Could you please confirm what data add-on you have and does this show as active within your My EE account?

Are you able to make calls and texts OK?

Katie

[AjitU]

I have Roam Abroad Pass and also pay 2.29 per day for EU roaming.
The Roam Abroad Pass worked as expected whilst I was in Australia ( Group
A), however soon as I landed in Singapore ( same group) that data roaming
did not work!


Ajit

[bristolian]

By posting your mobile number on a public internet forum, you're inviting spammers to start contacting you.

Recommend you edit that out unless the site admins beat you to it.

[AjitU]

Thanks

[XRaySpeX]

The Roam Abroad Pass is not valid for Singapore. Nowt to do with groups.

[XRaySpeX]

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@AjitU wrote:

This is even though I have data roaming for Group A countries which includes Singapore as per EE website.

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Do you have 1 of these data roaming add-ons, offered to you upon landing?

 Those are what you need to use data in Singapore. This isn't covered by the Roam Abroad Pass unlike Australia.