Unable to receive calls or texts abroad

[Charlie0405]

I am having this issue at the moment. Did yours get resolved and if so, how? Thank you. 

[Charlie0405]

I can make calls though, so connection is working.

I have tried:

• network reset 
• Turning price cap off 
• manually joining different networks
• software update

[James_B]

Welcome to the EE Community, @Charlie0405 🙂

What does the caller experience when trying to call you?

Does it affect all callers?

James

[Charlie0405]

Hi James

Thanks for your reply! Yes it affects all callers. It says ‘this phone is currently unavailable’. Sometimes it will also give a message in Maldivian (I am in the Maldives). 

Many thanks

Charlie. 

[bristolian]

Everything here points at a local network issue. The only thing you can do is to try alternative local operators, EE may be able to raise a case for further local investigation if you contact CS.

[Charlie0405]

Thank you. I’ve tried this and have raised with EE but no luck! Thank you anyway, much appreciated. 

Charlie.