Two different phone Sims on same account gone down in 24 hours

[steve362]

i have the same issue, im in spain and this happened to me, i cant contact anyone - can u help?

[Leanne_T]

Hi @steve362 

Have you had signal since you arrived in Spain? 

Have you made any account changes prior to this message showing on your SIM? 

Leanne 🙂

[steve362]

Hey Leanne,

It was working fine until yesterday evening, we have been here about a week.

I didn't change any settings

Steve 

[steve362]

It now says I don't have a SIM card.

[Leanne_T]

Thanks @steve362 

Are you able to try the SIM card in another phone to see if the same message shows? 

Leanne.

[steve362]

Unfortunately, no I can't.

As we speak the phone says that there is no SIM card at all.

We are here for another week, is it possible to have a replacement sent?

[Katie_B]

Hi @steve362. 

Replacement SIMs can't be sent abroad. 

I would recommend speaking with our live chat team to see if they can check your account for the route of the issue. 

Katie